Shipping policy
Shipping Policy – Ruhani
Last Updated: July 11, 2026
Welcome to Ruhani! We are committed to delivering your orders safely and on time. Please read our Shipping Policy below to understand how we process and deliver your purchases.
📦 Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons or promotional sales, processing times may be slightly extended.
🚚 Shipping & Delivery
- Estimated delivery time for most locations is 3–10 business days.
- Delivery timelines may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.
- We currently ship across India.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment until it reaches your doorstep.
🏠 Delivery Information
Please ensure that the shipping address, phone number, and other delivery details provided during checkout are accurate. Ruhani is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
⚠️ Shipping Delays
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- High order volumes
- Courier partner delays
- Public holidays
- Weather conditions
- Remote serviceable locations
- Other unforeseen circumstances
📦 Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. Kindly include your order number and clear photos of the product and packaging to help us resolve the issue quickly.
🔄 Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may reattempt delivery or return the package to us. Additional shipping charges may apply for reshipment, where applicable.
📝 Policy Updates
Ruhani reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on this website.
💌 Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support through the contact information available on our website.
Thank you for shopping with Ruhani! We truly appreciate your trust and look forward to serving you. 💖
